Community-driven solutions
that improve care
Responsive Pathways to Primary Health Care
VillageReach works with governments and partners to deliver services that extend quality health care beyond brick-and-mortar facilities. We use technology, outreach and the community health workforce to increase access for the under-reached, recognizing that primary health care of the future will be technology-enabled and ever more responsive to the needs of every person. Responsive systems are improving access to health and diagnostic services and demonstrating their readiness to adapt to communities’ changing needs.
When a Phone Line is a Life Line
People living in remote communities lack timely and reliable access to health information and services. In some communities, families live up to 10 kilometers from the closest health facility, and because of workforce shortages, consultations with health workers are often only a few minutes. The Telehealth (formerly Health Center by Phone) solution was developed to bring health information and services to the patient – both increasing their access to health care and reducing the volume of patients at health facilities.
Our Expertise
- People-Centered solutions
- health care hotlines
- TIPS AND REMINDERS
- Technology Platforms
- Strategic Planning
- Global Community of Practice
Mobile solutions that provide communities with greater control and opportunity to interact with the health system without having to travel long distances to the nearest health facility, increasing appropriate home and facility-based care.
Providing clients with information and advice on a wide range of health topics, referring callers displaying “danger signs” for further care at a village clinic, health center, or hospital
Appropriate text or voice messages on a variety of health and nutrition topics, including messages that are tailored to a mother’s week of pregnancy and a child’s age.
Platforms specifically designed to meet the challenge of low resource communities, including a hotline application to manage client data and lead hotline workers through call protocols.
Empowering governments to bridge the health care gap through strategic planning. Our experts collaborate with policymakers to craft five-year telehealth roadmaps, ensuring a sustainable and impactful implementation.
The Global Telehealth Community of Practice (GTCoP) recognizes the transformative power of telehealth and the potential of collective action. It connects national telehealth communities to foster collaboration, knowledge exchange, continuous learning and policy development that bridges technical and political divides. The goal is to create country-level telehealth ecosystems that deliver better health outcomes.
Telehealth Resources
From Pilots to Scale: Practical Pathways for Telehealth in Africa
How Telehealth Hotlines and Kiosks Improved Access to Care in Lagos, Nigeria
Closing the Gender Gap: Community-Driven Solutions to Boost Women’s Use of National Health Hotlines
Enhancing the Effectiveness of Afya Call Center Hotline (199) Complaints and Feedback System
The Global Telehealth Community of Practice (GTCoP) – End of Year Progress Report 2025
A qualitative, participatory study to identify barriers and facilitators to women’s uptake of National Health Hotline Solutions in Malawi and Mozambique
National Telehealth Communities of Practice Overview
Learning as a missing component of digital health, environment and climate change
CITA Learning Agenda: Case Studies from FY2025
AlôVida: A Lifeline for Health Information in Mozambique
The Global Telehealth Community of Practice (GTCoP) Overview
Identifying Positive Practices to Institutionalize Social Innovation in the Malawian Health System
A Look into Our Digital Solutions: Bridging Gaps, Building Futures
Case Study: Insights from the Replication of the Health Center by Phone (HCBP) in Zambia
Zambia HCBP Landscape Analysis
Let’s Talk About Vaccines
Because caregivers and health workers know best what barriers they face and how to address them, we seek to amplify their voices via the Let’s Talk About Vaccines! project. Our participatory approaches give caregiver researchers and health workers the opportunity to participate in the identification, implementation and evaluation of community-driven solutions to reduce routine immunization dropouts in Mozambique and Malawi.
Let’s Talk About Vaccines Resources
Identifying context- specific drivers of routine childhood immunisation dropout in Mozambique and Malawi: a secondary thematic analysis of qualitative community- based participatory research data
A perspective on essential components for adaptability and scalability to enhance equity-driven vaccination interventions: lessons from Mozambique and Malawi
Endline Evaluation of the ‘Let’s Talk About Vaccines!’ Project in Malawi
Enhancing childhood immunization coverage in Mozambique and Malawi
Co-Creating Health Solutions – Participatory Research and Human-Centered Design for Immunization Programs
Gender Analysis – Late Infancy Immunization Study
Bate-Papo Vacina! Endline Evaluation Report
Using community-based, participatory qualitative research to identify determinants of routine vaccination drop-out in Malawi
Evaluation of a multisite community-based participatory immunization project
Bate-Papo Vacina Project: Midline Evaluation
Let’s Talk About Vaccines – Key Findings From Malawi
Driving a people-centered approach to expand immunization coverage in Zambézia, Mozambique
Bate-Papo Vacina!
Let’s Talk About Vaccines Study Overview
Determinants of immunisation dropout among children under the age of 2 in Zambézia province, Mozambique
Late Infancy Vaccination
We’re studying under-immunization among 9-month cohorts in the Democratic Republic of Congo, Kenya, Malawi and Pakistan.
User Satisfaction
VillageReach centers people in health care systems by developing locally-appropriate solutions to optimize data collection, improve data visualization, and improve communications for better health outcomes through: design, build, testing and implementing new, innovative software with a focus on open source solutions; analysis and solution development using data visualizations and key performance indicators to improve decision making.
We measured user satisfaction among Chipatala cha pa Foni (CCPF) users in 2018, finding:
- 98% said customer care was very good or good
- 98% who called with a sensitive question were satisfied with the privacy of the hotline
- 99% were very likely or likely to call again
The Voice of Hope (5:19)