What We Do | Tech-enabled pathways to primary health care
Using technology
to increase access
for the under-reached
Tech-Enabled Pathways to Primary Health Care
VillageReach builds pathways to primary health care services using technology to increase access for the under-reached. This includes strengthening health systems with health hotlines, interactive voice response and AI-enabled chatbots giving communities access to care where and when they need it. The primary health care system of the future will be increasingly technology-enabled and integrated. It will be more responsive to meet the needs of every person. VillageReach helps governments to be a regulator of a diverse public and private health care environment, while also integrating new service offerings that increase quality and efficiency.
When a Phone Line is a Life Line
People living in remote communities lack timely and reliable access to health information and services. In some communities, families live up to 5 thousand kilometers from the closest health facility, and because of workforce shortages consultations with health workers are often only a few minutes. The Health Center by Phone solution was developed to bring health information and services to the patient – both increasing their access to health care and reducing the volume of patients at health facilities.
Our Expertise
- People-Centered solutions
- health care hotlines
- TIPS AND REMINDERS
- Technology Platforms
Mobile solutions that provide communities with greater control and opportunity to interact with the health system without having to travel long distances to the nearest health facility, increasing appropriate home and facility-based care.
Providing clients with information and advice on a wide range of health topics, referring callers displaying “danger signs” for further care at a village clinic, health center, or hospital
Appropriate text or voice messages on a variety of health and nutrition topics, including messages that are tailored to a mother’s week of pregnancy and a child’s age.
Platforms specifically designed to meet the challenge of low resource communities, including a hotline application to manage client data and lead hotline workers through call protocols.
Health Center By Phone Resources
Planning National Telemedicine and Health Hotline Services: A Toolkit for Service Providers
Planning National Telemedicine and Health Hotline Services: A Toolkit for Governments
Health Center By Phone Overview
CCPF Impact Evaluation
M-Vaccin Overview
Scaling up a health and nutrition hotline in Malawi: the benefits of multisectoral collaboration
Chipatala cha pa Foni 2019 Evaluation Presentation
Health Center by Phone (CCPF) Overview
CCPF Case study by UNESCO-Pearson Initiative for Literacy
Electronic Immunization Registry
Electronic Immunization Registry (EIR) and Electronic Medical Registry (EMR) are digital solutions that support the electronic tracking of patient data, such as digital immunization records. By working with governments and communities we tailor this solution to be country specific so health workers have access to more patient data, in turn providing higher quality health care.
EIR Resources
Landscape Analysis of Electronic Immunization Registries
Mozambique EIR Requirements Report
EIR User Journey Map
M-Vaccin Overview
User Satisfaction
VillageReach centers people in health care systems by developing locally-appropriate solutions to optimize data collection, improve data visualization, and improve communications for better health outcomes through: design, build, testing and implementing new, innovative software with a focus on open source solutions; analysis and solution development using data visualizations and key performance indicators to improve decision making.
We measured user satisfaction among Chipatala cha pa Foni (CCPF) users in 2018, finding:
- 98% said customer care was very good or good
- 98% who called with a sensitive question were satisfied with the privacy of the hotline
- 99% were very likely or likely to call again
Dr. Fosiko’s Story (3:16)