Enhancing the Effectiveness of Afya Call Center Hotline (199) Complaints and Feedback System
The Afya Call Center (199 hotline) is a well-established and credible platform for health-related inquiries across Tanzania. Operated by the Ministry of Health (MoH) on a scalable, 24/7 toll-free system accessible via feature phones, it allows individuals to connect...Afya Call Center Feedback Mechanism Evaluation
A participatory evaluation of the Afya Call Center (ACC) feedback system guided by VillageReach’s CITA framework. This evaluation included human-centered design workshops to develop a costed action plan with recommendations to enhance ACC’s feedback mechanism to...
Responsive Public Health Demands Patience and Focus
Une santé publique réactive exige patience et concentration
CITA Learning Agenda: Case Studies from FY2025
See our CITA case studies from FY2025 that include work on the Haut Katanga Special Vaccination Strategies, Alovida WhatsApp Platform, Afya Hotline and Bate-Papo Vacina! (Let’s Talk About Vaccines).
Driving Real Change through Community-Led Evaluation
Evaluations are often seen as bureaucratic checkboxes or external audits for funders, but when done right, they can be tools for actionable change that drive improvements that truly matter to those engaging with services. When we first began evaluating Permanent...
Tanzania’s Afya Call Center is Listening and Learning: A Community Insights to Action Q&A
In 2025, Tanzania’s Ministry of Health completed a comprehensive evaluation of the Afya Call Center, the nation’s 24/7 health hotline. Afya is a critical public health platform for providing real-time medical advice, referrals and a safe space for community feedback....