A qualitative, participatory study to identify barriers and facilitators to women’s uptake of National Health Hotline Solutions in Malawi and Mozambique

Gender disparities in digital health service utilization remain significant, particularly in low-resource settings. In 2024 in Malawi and Mozambique, women constituted only 30% and 10% of callers, respectively, to national health hotlines, which provide health information via hotline agents and Interactive Voice Response (IVR)...