Hannah James joined VillageReach as a volunteer for the Maternal, Newborn and Child Health Innovations Project in January 2012. She now works as a Chipatala Cha Pa Foni (Health Centre by Phone) Hotline Worker. As a Hotline Worker, she supports the community by providing advice, information and referrals to pregnant women and caregivers of young children through a free phone service run out of the district hospital in Balaka. Hannah has an Advanced Diploma in Public Health.